Costa Rica Travel — You’ve reserved your Costa Rica tour and paid the travel agent for everything flight, hotel, ground transport and so forth, where literally you do not have to bring some money with you.
In your entrance to Costa Rica, in the hotel reserved from your travel agent, you are asked to provide charge card. Regular. You do not question it and you do not expect any fees on it either as you have prepaid for everything.
However, days or a week later you discover your credit card had been debited by the hotel and without your knowledge.
The hotel lets you know the traveling agent, to whom you’d paid for the vacation, had not paid for the room. The broker keeps promising it will pay “soon”; the hotel guarantees they’ll reverse the fees once the travel broker pays.
So far so good. All under control. But to be safe, you call your credit card company and find, to your surprise, and they all refuse to investigate the charges as you didn’t pay the excursion with your charge card.
But to be safe, you telephone your credit card company. But to your surprise, you will discover that they refuse to investigate the charges because you didn’t pay the excursion with your charge card.
To the purpose of the report, should hotels (or some other service supplier) be able to bill credit/debit cards in this way? Shouldn’t they be chasing the travel agent who made the reservation?
The easy answer is yes, no and yes. Yes, hotels can charge you for the use of this room to the charge card that you supplied. And yes, it’d be fine if the hotel took the initiative to pursue down the reservation agent, the identical agent you paid to for the hotel room, but in turn failed to pay the hotel.
Yes, hotels can charge you for the use of this room to this credit/debit card you’ve supplied. And yes, it’d be fine if the hotel took the initiative to pursue down the reservation agent, the broker you paid to for the hotel room, who in turn failed to pay the hotel. And no, it’s not likely to happen that the hotel will exude charging to pursue the traveling agent for repayment. A bird in the hand is worth two in the bush.
The hotel will most probably be reluctant to forego charging one to pursue the traveling agent for payment. A bird in the hand is worth two in the bush.
Your only real hope, I’m afraid, might be that your travel broker owns up and pays off the hotel, where the hotel will then charge you as guaranteed. There is no reason why the hotel would not, the hotel really isn’t the bad guy in your story.
You’re able to chargeback the hotel fees, but probably will not go everywhere with it because you did stay in the hotel and you did supply the card to pay for your stay. And unless the hotel overcharged you or you can find other irregularities with all the fees, you will not probably win a chargeback, even if your bank is ready to accept a filing.
There’s the social network. Posting negative info regarding the travel broker can possibly stir a conscience to be good about the payment into the hotel. Even your own bank, fearing a negative backlash, may agree to issue a chargeback as long as it is possible to show to the ones you paid the traveling agent to your room and — important — the hotel has not challenged the chargeback.
If your trip was with a group and everybody in the group experienced the identical situation, you can encourage everybody in the group to do the same, even to follow your guide, which can maybe result in the possibility the traveling agent paying the hotel.
This was the case of a choir band from Britain, a set of 54 travel to Costa Rica, which required the intervention of The Guardian to acquire a response from the travel agent. The Guardian reports, “as you contacted us, the travel agent has paid some of this outstanding hotel invoice. “
Booking a tour package does not necessarily mean this will happen to you. But it can. Thus do your homework, then have a look at the reputation of the traveling agent, browse the online opinions and get something in writing, a voucher, letter, etc. from the travel agent that the hotel room is compensated for, though the hotel may still expect a charge card at the time of check-in.
Be a intelligent traveler.